UPAYA PENINGKATAN SISTEM MANAJEMEN MUTU DALAM PENERAPAN (ISO 9001, 2015) DI PT. DINAR MAKMUR

  • Afif Hakim Universitas Buana Perjuangan Karawang
  • Ni Wayan Puji E Universitas Buana Perjuangan Karawang
Keywords: fishbone diagram; PDCA; audit ISO.

Abstract

The problem with the company is the increase in non-conformance findings in the internal ISO audit report which is very significant, namely as many as 20 findings related to clause 7.2 of controlling information documents within a period of 6 months. Therefore, the main problem raised in this analysis is how to reduce the findings of non-conformities in the results of internal audit and document management at PT. Dinar Makmur uses fishbone diagrams, PLAN – DO – CHECK – ACTION (PDCA) cycles and provides training for employees to employee evaluations until the findings of the company's internal audit results decline. After that, a calculation of the improvements that have been made is carried out by adding up the clause findings obtained after the audit and divided by the number of sections/departments multiplied by the number of points audited. So the results of the increase in the value of the audit as much as 12% success rate from before the repair. After improvements were made, there was a decrease in findings in the previous period January-June 2018 as many as 40 findings and in the July-December 2018 period as many as 30 findings, and the difference in the decline that has been achieved is 10 findings.

References

ISO 9001. (2015) Quality Management System Requirement. International Organization, Switzerland.

Kurniawan, Cepi dan Hery Hamdi Azwir. (2018). Penerapan Metode PDCA untuk Menurunkan Tingkat Kerusakan Mesin pada Proses Produksi Penyalutan. Journal of Industrial Engineering. Scientific Journal on Research and Application of Industrial System, Vol. 3, No.2, September 2018, hal 105-118: President University.

Silaban, Bernard E. & Sugianto Yusup. (2011). Implementasi Sistem Manajemen Mutu ISO 9001: 2008 pada Industri Kontraktor (Studi Kasus PT. MAK). Jurnal: Esensi, 14 (3), hlm. 16-38

Published
2020-09-27