ANALISIS KARAKTERISTIK PENGGUNA SHOPEEPAY SEBAGAI DOMPET DIGITAL PADA GENERASI Z
DOI:
https://doi.org/10.36805/manajemen.v7i2.2279Abstract
ABSTRAK
Ketatnya persaingan dompet digital memacu ShopeePay untuk terus berkembang dengan memaksimalkan program promosi, diantaranya dengan mengetahui karakteristik pengguna ShopeePay sebagai dompet digital pada Generasi Z. Penelitian dilakukan dengan metode kuantitatif deskriptif. Responden dalam penelitian ini sebanyak 166 mahasiswa Program Studi Manajemen Universitas Buana Perjuangan (UBP) Karawang angkatan 2019 – 2021 dengan kriteria Generasi Z dan pengguna aktif aplikasi ShopeePay. Hasil analisis didapatkan karakteristik pengguna ShopeePay pada Generasi Z yaitu memiliki rentang usia 19-22 tahun, dominan berjenis kelamin perempuan dan mahasiswa regular Perguruan Tinggi. Memiliki rata-rata pendapatan < Rp 1.000.000 per bulan. Frekuensi transaksi ShopeePay sekitar 1-5 kali dalam sebulan, dan rata-rata jumlah pengeluaran transaksi kurang dari Rp 500.000/bulan.
Kata kunci: Karakteristik, ShopeePay, Dompet Digital, Generasi Z
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