“DETERMINATION OF PRIORITY FOR SERVICE IMPROVEMENT USING THE SERVQUAL DIMENSIONS, IMPORTANCE PERFORMANCE ANALYSIS AND ANALYTICAL HIERARCHY PROCESS TO IMPROVE THE  SERVICE QUALITY IN TERMINAL 3 SOEKARNO-HATTA AIRPORT”. Industry Xplore 10, no. 2 (September 30, 2025). Accessed January 21, 2026. https://journal.ubpkarawang.ac.id/index.php/teknikindustri/article/view/11177.